Shipping policy

Last updated: October 28, 2025
Operator: Stoklink
Contact: info@stoklink.com

1) Scope and Carrier

All international shipments are handled primarily via DHL Express. In some countries, equivalent express courier services may be used to ensure timely delivery.

2) Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
Cut-off time: Orders confirmed before 2:00 PM (GMT+3) on weekdays are usually shipped the same day.
No shipments are processed on weekends or public holidays.

3) Estimated Delivery Times (Transit ETA)

Delivery times depend on destination country and customs procedures. Estimated delivery windows are as follows:

Europe (EU/UK/EEA): 1–3 business days
Gulf & MENA region: 2–5 business days
North America: 2–5 business days
Asia-Pacific: 3–6 business days
Africa & Latin America: 3–7 business days

Note: Customs clearance, local regulations, or security checks may delay shipments beyond the estimated timeframe.

4) Tracking

Once your order has been shipped, you will receive an Air Waybill (AWB) tracking number by email. You can track your shipment in real time on DHL’s official tracking page. Some destinations may require a signature upon delivery.

5) Shipping Rates & Volumetric Weight

Shipping fees are calculated based on the destination, package weight, and volumetric weight, whichever is greater. DHL’s standard formula applies:

Volumetric Weight (kg) = (Length × Width × Height in cm) / 5000

During checkout, estimated rates are displayed automatically. Additional charges may apply for oversize parcels or remote delivery areas.

6) Remote Area & Surcharges

Deliveries to addresses listed in DHL’s “Remote Area” database are subject to a Remote Area Surcharge. DHL may also charge for address corrections, second delivery attempts, or other services. Any such additional fees will be billed to the customer.

7) Customs, Duties & Taxes (Incoterms)

Our default shipping term is DAP (Delivered At Place):

Import duties, VAT/GST, customs clearance fees, and local delivery charges are the responsibility of the recipient.
For select destinations, DDP (Delivered Duty Paid) service may be available upon request and prior agreement. Please contact info@stoklink.com before placing your order.

All exports are declared with commercial invoice, HS code, country of origin, and true invoice value. Gift or sample declarations are subject to local customs laws — false declarations cannot be accepted.

8) Delivery Failure, Refused or Unclaimed Shipments

If a shipment cannot be delivered due to incorrect address, non-payment of duties, or refusal to accept, it may be returned to origin or destroyed by the carrier.
Return shipping fees, customs charges, and re-shipment costs are the responsibility of the buyer. The original shipping fee is non-refundable.

9) Address Changes

Once dispatched, address change requests are subject to DHL’s address correction policy and applicable fees. Please ensure that your shipping address is complete and correctly formatted before confirming your order.

10) Restricted or Dangerous Goods

Certain products such as hazardous materials, flammable or corrosive chemicals, batteries, biological samples, and other restricted or prohibited items cannot be shipped.
For clarification, please contact us at info@stoklink.com before placing your order.

11) Package Limits

DHL Express enforces specific weight and dimension limits depending on destination country. Oversized or overweight parcels may incur extra charges or require pre-approval.

12) Damaged, Lost or Missing Items

If external damage is visible upon delivery, please note it on the delivery receipt and request an inspection report immediately.
For internal damage or missing items, report the issue within 48 hours of delivery, including photos, shipping label, and AWB number, to info@stoklink.com.
DHL’s claims process may require additional supporting documentation.

13) Invoicing & Documentation

Invoices can be issued in TRY, EUR, or USD.
As per Turkish export regulations, e-Invoices and export declarations are generated for all international shipments. Business customers must provide valid tax ID and company information during checkout.

14) Restricted Destinations & Sanctions

Due to international trade restrictions and sanctions, we cannot ship to certain countries or regions. Please verify destination eligibility before ordering.

15) Partial Shipments

Orders may be fulfilled in multiple shipments depending on stock availability. Separate tracking numbers will be provided for each parcel.

16) Returns & Exchanges

Our return and exchange process is governed by our Refund & Returns Policy: [LINK].
For international returns, shipping fees, customs duties, and any return-related charges are non-refundable and may be deducted from the refund amount.

17) Force Majeure

We are not liable for delivery delays caused by force majeure events, including natural disasters, wars, strikes, pandemics, government actions, or transportation disruptions.

18) Policy Updates

This Shipping Policy may be updated periodically to reflect operational, legal, or regulatory changes. The most recent version will always be available on this page. Customers will be notified of any material updates as required by law.

FAQ

How is the shipping cost calculated?
Based on actual or volumetric weight (whichever is higher), destination country, and DHL tariffs. Additional fees may apply for remote areas.

Who pays customs duties or taxes?
By default, shipments are sent under DAP terms — all import-related charges are paid by the receiver. DDP can be arranged upon request.

I haven’t received my tracking number.
Please check your spam/junk folder. If still not found, contact info@stoklink.com for assistance.

Disclaimer: This Shipping Policy serves as a general example for international shipments from Turkey. Depending on your product type, country of destination, and current trade laws, please review it with your logistics or legal advisor before publishing.